CONSTREX ENTERPRISES (“we,” “our,” or “us”), the legal owner of the Pro Ludo King app, is committed to providing a fair and transparent refund policy for our users. By using the Pro Ludo King app, you agree to this Refund Policy.
1. Eligibility for Refunds
Refunds are issued at our discretion and are subject to the following conditions:
1.1 In-App Purchases: Refunds for in-app purchases, including game credits or virtual currency, will only be provided if there is a verified technical issue or error caused by the app, such as failure to deliver purchased items.
1.2 Unauthorized Transactions: If you suspect an unauthorized transaction has occurred, you must report it within 7 days of the transaction. Please provide relevant details to verify your claim.
1.3 Technical Issues: Refunds may be considered for technical issues preventing you from accessing or using the app’s services, provided you report the issue within 72 hours of occurrence and we are unable to resolve it.
1.4 Game Disputes: Refunds will not be issued for losses incurred during gameplay unless a proven technical glitch or system error directly caused the loss.
1.5 Violation of Terms: Refunds will not be granted if you are found in violation of our Terms of Service, including fraudulent activity, cheating, or misuse of the app.
2. How to Request a Refund
To request a refund, please follow these steps:
2.1 Contact Support: Email us at support@proludoking.com with the following details:
Your registered username or ID in the Pro Ludo King app.
Date and time of the transaction.
Proof of payment (e.g., transaction ID or receipt).
Reason for requesting a refund.
2.2 Verification Process: Our team will review your request and may ask for additional information or evidence to verify your claim.
2.3 Processing Time: Refund requests are typically processed within 7-10 business days. Approved refunds will be issued to the original payment method.
3. Non-Refundable Items
The following items are non-refundable:
Virtual currency or in-game credits that have been partially used.
Refund requests submitted beyond the specified timeframe.
Losses due to poor internet connectivity, user error, or misunderstanding of the gameplay.
4. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website or app. We encourage you to review this policy periodically.
5. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
CONSTREX ENTERPRISES
Email: support@proludoking.com
Thank you for choosing Pro Ludo King. We value your trust and strive to ensure a seamless gaming experience.